Q: What it does a logging system?
- have relevant information on the activities carried out by users
- have control of the service provided
- reduce time troubleshooting
- It provides knowledge about the real use of the features implemented
Q: What it does an alerting system?
- It is proactive on user reports and offers a better service
- It identifies the most common mistakes and addresses efforts towards the higher value fixes
- It identifes potential regressions
- How long do you want to wait before you know you have a problem?
Q: Why Iconsuting offers the log collection as a service?
A: There are two reasons: provide better service, improve FormWork.
Q: Are there prerequisites to enable the logging system?
A: No, the FormWork server, the Excel clients and the Administration console have all necessary components.
Q: Do I need to open ports, edit proxy, configure firewall, or edit my network settings in order to enable logging?
A: No, at least one of the Excel client that connect to the server can access the Internet
Q: Are there sensitive information written in logs?
Q: What kind of information are written in logs?
A: See the list of fields that a log message can contain.
Q: Can my logs be intercepted as they are posted on the internet?
A: No, they are sent through HTTPS protocol.
Q: Is it sure to keep my logs on the cloud?
A: Yes, saved logs are crypted. If the cloud provider violated privacy constraints and read them, it could not. For more information see also Sample of a log packet stored on cloud
Q: Can I be notified proactively to the occurrence of an exception?
A: Yes, you can ask to receive mail notifies.
Q: What kind of traffic generates the logging system?
A: It depends on the amount of transactions performed; network traffic, however, is minimized because the logs are sent in compressed packages. At the end of a Read operation 6 log entries are generated and collected in one package less than 1 kilobyte.
Q: Do the logging system slows down some of the components dell'ISDM?
A: No, everything works asynchronously, on a 'binary' (threads and processes) parallel
Q: Can I lose my logs?
A: No, the system is resilient: if a component is offline logs are not lost as they are collected in a buffer upstream, when it restarts the flow of logging resumes. The only single-point-of-failure is the FormWork server, but when the server is down, logs are a secondary issue ...
Q: Is it possible that an exception will not be sent if I do not have internet connection?
A: No, in caso of failure, the exeption is saved on a cache in the disk, when the client restore its connectivity, the exception will be sent.
Q: How long do a log entry to be collected at the end point in the chain?
A: From 5 to 20 minutes
Q: Can I decide how many logs to keep in the buffer present in my application server?
A: Yes, see Service Console Settings.
Q: Can I check logs from my server instance?
A: Yes, see View Excel Client Logs.
Q: Do an exception come immediately to service management?
Q: Do I need to enable the logging system?
A: No, it is enabled by default
Q: Can I disable the logging system?
A: Yes, see Enable / Disable logging.